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Technology
Solutions for Networks, Servers and Computers
Home | Contact | Support | Services | About Us Expanded Abilities, Exceeding Your Expectations ▪ On
site and remote support, online trouble ticket entry Remote Support Capabilities Expand Solutions utilizes a few select tools that allow us to remotely control any of your servers and workstations without the need to be onsite. This allows us to react extremely quickly if and when an issue occurs. As soon as you submit a trouble ticket we can be on your systems and resolving the problem within minutes. The system is owned and controlled entirely by Expand Solutions, and all the data is encrypted providing unsurpassed security in remote control technologies. No changes need to be done to your firewall, no ports need to be opened, and you can control when Expand Solutions is allowed to take control of your machine. Simply install a small application available on our support website, and within seconds Expand Solutions will able to control your computer and see the issue you are having. On-line trouble ticketing system Whenever an issue arises simply go to Expand Solutions on-line trouble ticket web site and enter your problem. Within minutes we will respond to your issue with either a phone call or by remotely resolving your issue. You will be able to track all your company’s tickets including what Expand Solutions did to resolve the issue and how long it took. Of course if you cannot access our site for whatever reason we also provide phone access to our Call Center. Preventative Maintenance Schedules At Expand Solutions we believe an appropriate maintenance schedule is paramount to keeping your systems available, and running a peak performance. Unfortunately preventative maintenance of PC’s and servers are often overlooked. Most small to medium sized business run their systems until they break, and only call their technology company when issues arise. These people often find that they are repairing or replacing their systems much sooner than those that take definite steps to avoid difficulties in the first place. Numerous technical articles speak of the value of preventing Spam, SpyWare and viruses from crippling your network and the negative impact that they have on user productivity. We firmly believe, as industry experts agree, that a proactive preventive maintenance program will return greater Return on Investment (ROI) rather than reacting “unprepared” or “unfamiliar” to a potential disaster! A proper preventative maintenance schedule will save time and money, safeguards your data, and improves performance …. Allow us to prove it to you. |
Call for a consultation now. |
Your 2 hour consultation may include: ▪ Server and workstation event
log review Phone (610) 450 4955 support@expandsolutions.com |
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